Terms of Service

These Terms of Service (“Terms”) are a binding agreement between Dock Manager Pro (“DMP,” “we,” “us,” or “our”) and the company or other business customer accepting them (“Customer”). By creating an account, accepting an order, or using the service, the person acting for Customer confirms that they are at least 18, have authority to bind Customer, and agree to these Terms. If a separate signed order form or enterprise agreement conflicts with these Terms, the signed agreement controls for that conflict.

Customer is responsible for its company account, administrators, role assignments, facilities, carrier and warehouse relationships, and all users it invites or authorizes, including dispatchers, drivers, and other company users. Customer must keep account information accurate, use reasonable credential security, promptly remove access that is no longer authorized, and notify DMP of suspected compromise.

Administrators may configure or approve access on Customer’s behalf. Customer is responsible for activity performed through its accounts except to the extent directly caused by DMP’s breach of these Terms.

Subject to these Terms and payment of applicable fees, DMP grants Customer a limited, non-exclusive, non-transferable right during the subscription term for its authorized users to access the hosted service for Customer’s internal business operations. Customer may use available features for appointments, loads, check-ins, queue, yard, dock doors, dispatch, documents, signed POD, exceptions, audit activity, and authorized company/network sharing as made available in its plan.

Customer must not misuse the service, probe or bypass security, access another company’s data without authority, upload malicious code, interfere with availability, scrape or resell the service, reverse engineer except where law prohibits restriction, use DMP for unlawful discrimination or surveillance, violate privacy or transportation laws, infringe rights, or submit information it has no right to process.

DMP supplies software tools. DMP is not acting as a warehouse, motor carrier, freight broker, dispatcher, shipper, consignee, insurer, safety manager, employer, or guarantor of logistics performance. Customer and its business partners remain responsible for operational decisions, personnel, cargo, equipment, safety, regulatory compliance, routing, appointment acceptance, dock and yard availability, load handling, document accuracy, and performance of transportation or warehousing services.

DMP does not guarantee delivery, appointment performance, inventory or quantity accuracy, dock availability, third-party conduct, or any business outcome. The current service does not provide Live GPS or Live ETA.

As between the parties, Customer retains ownership of data, documents, content, and information submitted by or for Customer (“Customer Data”). Customer grants DMP and its service providers a limited license to host, copy, transmit, display, secure, back up, and otherwise process Customer Data as reasonably necessary to provide, support, protect, and improve the service and comply with law.

Customer represents that it has all rights, notices, permissions, and lawful bases needed for Customer Data, including driver information, appointment and load details, signatures, PODs, documents, and information shared with connected companies. Customer is responsible for accuracy, legality, and operational use of that data and for responding to requests from its personnel and business partners.

DMP and its licensors own the service, software, designs, documentation, trademarks, and related intellectual property, excluding Customer Data. No rights are granted except the limited access rights stated here. Customer may provide feedback; DMP may use non-confidential feedback without restriction or obligation.

Paid plans are recurring SaaS subscriptions billed monthly or annually as shown in the applicable order or checkout experience. Customer authorizes DMP and Stripe to charge the selected payment method at the start of the subscription and each renewal until cancellation takes effect. The plan, billing interval, price, currency, and applicable taxes are presented before purchase. Enterprise service is sales-assisted and may require separate terms.

Initial controlled launch checkout supports card payments. DMP may support other payment methods later under updated ordering terms. Stripe processes payment credentials; DMP does not require Customer to provide full card details directly to DMP.

Standard cancellation takes effect at the end of the then-current paid billing period. Customer retains access through that period, subject to these Terms, and remains responsible for charges already incurred. Scheduling cancellation does not automatically create a refund. Where the restricted billing portal supports it, Customer may reverse a scheduled cancellation before the period ends.

During the initial launch, upgrades, downgrades, and monthly/annual interval changes are support-assisted. Self-service plan switching is disabled. DMP does not promise that a downgrade or interval change will be immediate; approved changes may take effect at renewal or another date disclosed and accepted in writing.

If payment fails, the subscription may be marked past due and Customer will ordinarily receive a seven-day grace period to resolve the failure. Access may continue during that period. Recovery following successful payment may restore healthy billing status. After the grace period, DMP conducts a manual review and may restrict or suspend paid access, provide additional time, or agree to another resolution. The service does not currently promise automatic post-grace enforcement at a particular moment.

Refunds and credits are not automatic. DMP will review a verified duplicate charge or billing error for an appropriate manual correction or full refund. There is no automatic partial-month refund, and annual-plan refunds are not automatic. For a service outage, DMP may prefer a service credit and will consider refunds or other remedies case by case. Goodwill credits and immediate-cancellation exceptions require documented approval. Nothing in these Terms limits a non-waivable remedy required by law.

Fees exclude taxes unless the order states otherwise. Customer is responsible for applicable sales, use, transaction, excise, withholding, or similar taxes arising from its purchase, except taxes based on DMP’s net income. DMP will collect and remit taxes when required and configured to do so. Automated tax calculation is not currently enabled for every DMP subscription, so customer-specific tax treatment may be applied. Customer must provide accurate billing location and exemption documentation.

DMP relies on third-party services, including Stripe for payments, Supabase for database and authentication services, Vercel for hosting and delivery, and other infrastructure or communications providers. Their services may be governed by their own terms and may experience interruptions outside DMP’s control. DMP is responsible for its obligations under these Terms but does not control every third-party service.

DMP seeks to provide a reliable service but does not promise uninterrupted or error-free availability unless a signed service-level agreement says otherwise. We may perform maintenance, address security or reliability issues, and modify or discontinue features. We will use commercially reasonable efforts to avoid materially reducing paid functionality during a current term and to give notice of material changes when practicable.

Each party may receive non-public business, technical, or operational information from the other. The receiving party will use reasonable care to protect it, use it only for the parties’ relationship, and disclose it only to personnel and providers with a need to know or as required by law. Confidential information does not include information independently developed, lawfully received without restriction, or publicly available through no breach.

DMP may suspend access when reasonably necessary to address nonpayment, security risk, unlawful activity, material breach, or harm to the service or others. When practicable, DMP will provide notice and an opportunity to cure. Either party may terminate for an uncured material breach after reasonable written notice. Customer may end renewal through period-end cancellation.

Following termination or expiration, access ends and DMP may delete Customer Data after a reasonable wind-down and retention period, subject to backups and legal obligations. Customer should request and complete needed exports before access ends. DMP does not promise indefinite storage or a particular export format unless a written agreement states otherwise.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” DMP DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. DMP DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SUITABLE FOR CUSTOMER’S LEGAL, SAFETY, TRANSPORTATION, WAREHOUSE, OR INSURANCE OBLIGATIONS. NON-WAIVABLE WARRANTIES REMAIN UNAFFECTED.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, REVENUE, BUSINESS, GOODWILL, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY. EXCEPT FOR PAYMENT OBLIGATIONS, INDEMNIFICATION OBLIGATIONS, A PARTY’S WILLFUL MISCONDUCT, OR LIABILITY THAT LAW DOES NOT ALLOW TO BE LIMITED, EACH PARTY’S AGGREGATE LIABILITY ARISING FROM THE SERVICE WILL NOT EXCEED THE FEES CUSTOMER PAID OR OWED TO DMP DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

Customer will defend and indemnify DMP and its personnel against third-party claims, damages, and reasonable costs arising from Customer Data, Customer’s unlawful or unauthorized use, Customer’s operational decisions, or Customer’s breach of Sections 2, 3, or 5. DMP will defend and indemnify Customer against a third-party claim that the unmodified DMP service infringes a United States patent, copyright, or trademark, subject to customary exclusions and DMP’s option to modify, replace, or terminate the affected service. The indemnified party must give prompt notice, reasonable cooperation, and control of the defense to the indemnifying party, subject to reasonable consent for settlements imposing fault or non-monetary obligations.

Neither party is liable for delay or failure caused by events beyond its reasonable control, including natural disaster, labor disruption, war, terrorism, civil disorder, government action, utility or internet failure, widespread provider outage, or cyberattack not caused by that party’s failure to use reasonable safeguards. Payment obligations for service already provided are not excused.

These Terms are governed by Arizona law, without regard to conflict-of-law rules. Before filing a claim, the parties will attempt in good faith for 30 days to resolve it through business contacts after written notice. Unless a signed agreement provides otherwise, state and federal courts located in Maricopa County, Arizona will have exclusive jurisdiction, and each party consents to that venue. These Terms do not impose mandatory arbitration. Either party may seek urgent injunctive relief when appropriate.

If a provision is unenforceable, it will be limited to the minimum extent necessary and the remainder will continue. Customer may not assign these Terms without DMP’s consent, except with a merger or sale of substantially all relevant assets if the successor assumes the obligations. DMP may assign these Terms in a corporate transaction. No waiver is continuing. These Terms and applicable orders are the complete agreement on their subject. Headings are for convenience. Electronic acceptance and notices are permitted.

We may update these Terms by posting a revised version and effective date. Material changes will ordinarily apply at renewal or after reasonable notice unless an earlier change is needed for law, security, or abuse prevention. Continued use after the applicable effective date constitutes acceptance to the extent allowed by law. If Customer does not agree, its remedy is to stop use and cancel renewal before the change applies.

Legal, billing, and support notices may be sent to support@dockmanagementpro.com. Website: https://www.dockmanagementpro.com.